DoubleTree by Hilton Surabaya is a 5-star hotel in Surabaya, East Java, Indonesia, rated 8.9/10 (Fabulous) from 412 verified guest reviews, with rooms from $91 per night. Check-in is 14:00 and check-out is 12:00.

Hotel Review

DoubleTree by Hilton Surabaya greets guests with a sleek lobby that blends modern Indonesian motifs and warm wood tones, setting a professional yet relaxed tone for business and leisure travelers alike. The check‑in process begins at 14:00 and staff are praised for swift, courteous service.

The guest rooms are spacious, featuring a separate bedroom and living area, marble‑finished bathrooms and large windows that overlook the bustling Genteng district. Reviews note that the quiet ambience and high‑speed Wi‑Fi make the rooms suitable for both families and business guests who need to work after a day of meetings.

Breakfast is included and served in a bright dining area, offering a mix of Western pastries, Indonesian fruit, and hot stations. The on‑site restaurant and lounge bar provide à‑la‑carte options for dinner, with guests highlighting the quality of the coffee shop’s espresso and the bar’s relaxed evening vibe.

Facilities extend beyond the basics: a year‑round outdoor pool, sauna, fitness centre, and complimentary bicycles are available, while valet parking (paid) and a well‑trained concierge team handle logistics. Safety measures and accessibility features meet international standards, and the hotel’s central location puts major business districts, shopping streets and transport links within easy reach, making it an ideal base for city breaks, conferences and extended stays.

Bastian Keller
Hotel research

Facilities

  • Great for your stay

    • Parking
    • Air conditioning
    • 3 restaurants
    • Free WiFi
    • Fitness centre
    • Airport shuttle
    • Family rooms
    • Valet parking
    • Tour desk
    • Outdoor swimming pool
  • Bathroom

    • Slippers
    • Free toiletries
    • Bathrobe
    • Hairdryer
  • Bedroom

    • Alarm clock
  • Outdoors

    • Outdoor furniture
    • Terrace
  • Activities

    • Bicycle rental
    • Cooking class Additional charge
    • Kids' club
    • Nightclub/DJ Additional charge
    • Children's playground
  • Living Area

    • Seating area
    • Desk
  • Media & Technology

    • Flat-screen TV
    • Video
    • Radio
    • Telephone
    • TV
  • Food & Drink

    • Coffee house on site
    • Fruits Additional charge
    • Wine/champagne Additional charge
    • Kids' meals Additional charge
    • Special diet menus (on request)
    • Breakfast in the room
    • Bar
    • Restaurant
    • Tea/Coffee maker
  • Parking

    • Valet parking
    • Parking garage
  • Reception services

    • Private check-in/check-out
    • Concierge service
    • ATM/cash machine on site
    • Tour desk
    • Express check-in/check-out
    • 24-hour front desk
  • Cleaning services

    • Daily housekeeping
    • Ironing service Additional charge
    • Dry cleaning Additional charge
    • Laundry Additional charge
  • Business facilities

    • Fax/photocopying Additional charge
    • Business centre
    • Meeting/banquet facilities Additional charge
  • Safety & security

    • Fire extinguishers
    • CCTV outside property
    • CCTV in common areas
    • Smoke alarms
    • Security alarm
    • Key access
    • 24-hour security
    • Safety deposit box
  • General

    • Shuttle service Additional charge
    • Shared lounge/TV area
    • Designated smoking area
    • Air conditioning
    • Non-smoking throughout
    • Wake-up service
    • Car hire
    • Soundproof rooms
    • Lift
    • Heating
    • Family rooms
    • Ironing facilities
    • Facilities for disabled guests
    • Airport shuttle Additional charge
    • Non-smoking rooms
    • Room service
  • Accessibility

    • Auditory guidance
    • Visual aids: Tactile signs
    • Visual aids: Braille
    • Emergency cord in bathroom
    • Lower bathroom sink
    • Raised toilet
    • Toilet with grab rails
    • Wheelchair accessible
  • Outdoor swimming pool

    • Opening times
    • Open all year
    • All ages welcome
    • Shallow end
    • Pool/beach towels
    • Sun loungers or beach chairs
  • Wellness

    • Kids' pool
    • Fitness
    • Sun loungers or beach chairs
    • Fitness centre
    • Sauna
  • Languages spoken

    • Mandarin
    • English
    • Indonesian

Activities & What's Nearby

Bicycle rentals

complimentary bikes let guests explore Surabaya’s streets at their own pace.

Poolside relaxation

year‑round outdoor swimming pool with poolside service for a casual dip.

Fitness sessions

fully equipped gym available for morning workouts or evening cardio.

Coffee shop visits

on‑site coffee shop serves espresso drinks and light snacks for a quick break.

What's nearby

  • Tunjungan Plaza

    350 m · 5-min walk south · Shopping

    A large shopping mall featuring various retail shops, dining, and entertainment options.

  • Surabaya Town Square

    1.5 km · 20-min walk southeast · Shopping

    A popular shopping and dining complex with various retail stores and cafes.

  • Monumen Kapal Selam

    1.8 km · 25-min walk southwest · Monument

    A submarine monument that serves as a museum and historical site.

  • Masjid Al-Akbar Surabaya

    4.5 km · 10-min drive south · Religious site

    The largest mosque in Surabaya, known for its stunning architecture.

  • Balai Pemuda

    1.0 km · 15-min walk south · Entertainment

    A cultural center that hosts various events and performances.

Map & Location

✓ On-site EV charging listed; connector, power, access and cost not confirmed

FAQ

Yes, a complimentary breakfast is provided each morning for all guests.

Check‑in starts at 14:00 and check‑out is required by 12:00.

Yes, DoubleTree by Hilton Surabaya has on‑site EV charging stations confirmed within 250 m.

The hotel’s pet policy is not specified; please contact the property directly for details.

Valet parking is available for a fee; free parking is not offered on the premises.

Guests can use a sauna, fitness centre, outdoor swimming pool and complimentary bicycles.

The property has 412 reviews with an average score of 8.9/10.

Yes. Independent charger data maps an EV charger at the property. Access, cost and current availability were not confirmed; contact the hotel before relying on it.
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